At the Everett Performing Arts Center
2710 Wetmore Avenue Everett, WA 98201
Box Office: (425) 257-8600 | Admin: (425) 392-1942
Tuesday-Saturday 11:00am - 7:00pm

At the Everett Performing Arts Center
2710 Wetmore Avenue Everett, WA 98201
Box Office: (425) 257-8600 | Admin: (425) 392-1942




Career Opportunites


Assistant Box Office Manager, Issaquah

Village Theatre, based in Issaquah WA with operations in Everett, is a leading producer of best in class musical theatre in the Pacific Northwest. Producing entertaining, quality productions since 1979 Village Theatre has grown into one of the region’s best attended live theatres.

We are seeking an Assistant Box Office Manager to join our Issaquah Box Office Team!

If you have a passion for musical theatre and want to work in a fun, fast paced environment, this may be the job for you. Our position is available for immediate hiring!

Position includes daytime, evening, and weekend work (up to 40 hours per week) and is benefits eligible (medical, dental, vision, paid holidays, vacation and sick leave, 403(b) retirement savings match and complimentary theatre tickets).

Responsibilities:

  • Assist manager in the hiring, training, scheduling and supervision of Box Office staff to ensure superior customer satisfaction. Schedules Box Office staff.
  • Represent and maintain Village Theatre’s image as the first point of contact for all our patrons. Assists with patron relations and resolve complex patron inquiries and complaints.
  • Works with Box Office Manager to revise and implement a customer service training agenda
  • Primarily responsible for closing procedures including balancing the sales books and completing reports.
  • Stays informed on all operations of the computerized ticketing CRM system and the training of others.
  • Be the point person and general contact for group sales, both single tickets and subscriptions. Assist the Box Office Manager with the subscription renewal process.
  • Maintains familiarity with subscription and single ticket marketing initiatives, patron loyalty program, donor benefits, Village Theatre events and website.
  • Ability to handle all basic aspects of the Box Office:
    • Handle high volumes of inbound calls in a friendly, professional manner
    • Clearly describe and sell all Village Theatre’s programs and shows (From Beta Series to KIDSTAGE to Village Originals)
    • See all productions, preferably at the beginning of each run
    • Manage Will Call on performance dates
  • Keep up a professional appearance in dress and attitude

Skills & Qualifications:

  • Experience and capability to train and manage staff
  • Commitment to superior customer service with strong problem solving skills
  • Must be self-motivated, detail oriented and able to multi task and prioritize in a fast-pace environment.
  • Comfortable and knowledgeable of computer software (Word, Excel, Outlook), and capable of learning new ticketing and CRM systems quickly. Previous ticketing experience is a plus.
  • Ability to work independently, and as part of a team in a small office
  • Excellent written and oral communications
  • Capacity to remain calm under pressure while maintaining a sense of humor

To Apply:

Please send resume and cover letter to boxoffice@villagetheatre.org with the subject line “Assistant Box Office Manager.” Please no in-person or over-the-phone applications will be accepted.




Lead House Manager, Issaquah

Position Overview:

The Lead House Manager position will manage all logistics of front-of-house staffing, including hiring, scheduling, and managing House Managers, Lobby Attendants, and Volunteer Ushers, while also working some shifts each week as the House Manager. They will work with the Director of Marketing to establish new systems and policies for tracking and scheduling ushers, to be put into place for the 2017-2018 Season. They are a member of the marketing team and ensure that the front-of-house experience for all audience members is in keeping with the standards of the organization and creates a positive sense of connection between the patrons and the theatre. They will assist with the execution of marketing campaigns as it pertains to audience interaction or communication in the lobby – like seat tagging or potential merchandise sales for certain shows. They are also responsible for the safety policies regarding the audiences, and should stay up to date on regulations and requirements regarding ADA and safety. This position is part-time, hourly, with a flexible schedule and frequent work on nights and weekends required.

Principal Duties and Responsibilities (Essential Functions**):

  • Create and coordinate house management, lobby attendant, and usher schedules for all Village Theatre Issaquah productions, including Mainstage, KIDSTAGE, Village Originals, and Pied Piper
  • Establish and communicate Usher procedures to volunteers and ensure that a high level of quality and attentiveness is maintained by all ushers
  • Coordinate and execute usher training sessions to ensure consistency and understanding
  • Be familiar with and search for improvements to policies that relate to performances and customer satisfaction
  • Provide a safe, secure, and enjoyable experience for customers, and handle issues that may preclude that. Report status of resolved issues and information on problems that need further attention
  • Develop consistent and efficient customer handling dialogue and procedures
  • Maintain good contact with Stage Manager and Box Office staff to coordinate timing and anticipate possible problems
  • Ensure that the lobby is up to date, including adjusting informational signage, checking that lobby display headshots are accurate, and appearances are acceptable
  • Coordinate with the marketing department on efforts to move marquee updates and maintenance into the responsibilities of lobby attendants who are over 18 years in age
  • Work with the house management staff to determine policies and resources for understudy performances
  • Ensure safety of the public in emergency situations; coordinate emergency procedures with Stage Manager
  • Maintain a safe, clean and attractive environment both inside and outside the theatre; facilitate Assistants and Lobby Attendants in maintaining same at both facilities
  • Recognize cleaning and maintenance needs and handle as required; report tasks that need further efforts Facilities Manager 
  • Complete Daily House Reports and Ticket Reports. Distribute as directed
  • Hire and supervise to Lobby Attendants.
  • Place orders for concessions stand and research best and most cost-effective options
  • Track concessions inventory

Education and/or Equivalent Experience Preferred:

  • College degree preferred

Work Experience:

  • 2+ years strong customer service management experience required
  • House Management or Front-of-House experience preferred

Physical Ability:

  • Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
  • Comfort with heights and physical tasks, such as climbing ladders and hauling boxes.

Other Skills, Ability and/or Knowledge:

  • Strong customer service skills with a focus on professionalism and friendly interaction with audience members
  • Management history with a comfort in holding employees and volunteers to a high level of standard
  • Solid interpersonal, motivational, and organizational skills with strong attention to detail
  • Comfort with problem-solving and handling possible emergency situations
  • Passion for and understanding of theatre a must
  • Computer literate; knowledge of Word, Excel, and Outlook
  • Experience with database systems preferred.

Scope and Character of Supervisory Responsibilities: None

Applicants should submit a cover letter and resume to Jamie Lilly at jlilly@villagetheatre.org. No phone calls, please.




Master Carpenter

Village Theatre is accepting applications for Master Carpenter at the Everett Performing Arts Center

Qualified candidate will have:

  • Good leadership skills
  • 3+ years experience in professional theatre environment as Master Carpenter.
  • High production values.
  • Strong carpentry skills and basic automation skills.
  • Good communication skills and team based working strategies.
  • Ability to follow safety procedures in shop and on stage.

General Responsibilities:

  • Ensure that safety procedures are being followed in the shop and during work calls on stage. Lead crews in shop and during load-in and strike on stage.
  • Assign tasks and projects.
  • Answer questions.
  • Ensure projects are being completed correctly and efficiently.
  • Work closely with Stage Operations Supervisor and Assistant Technical Director in dealing with:
  • Load in schedule
  • Progress updates
  • Materials on hand.
  • Construction methods and materials.
  • Coordinate with other departments concerning load in and strike issues.
  • Set the standard for the shop as it applies to Quality, Craftsmanship, pace and professionalism.

This position is subject to the collective bargaining agreement between Village Theatre and IATSE Local #15. Village Theatre is an Equal Opportunity Employer, people of diverse backgrounds are encouraged to apply.

Send Cover Letter, Resumer and theatre related references to Stacey Garret – Stage Operations Supervisor at sgarrett@villagetheatre.org.




Telesales Team Member

HELP PROMOTE LOCAL WORLD-CLASS MUSICAL THEATRE! Village Theatre's annual tele-fundraising campaign is underway! Seeking talented telephone fundraising reps to make outbound phone calls to our audience members. Background in phone work, fundraising, sales, and/or theatre helpful but not required. Script and training provided. Retirees/college students encouraged to apply! Great for extra income in Issaquah.

Compensation consists of a $12/hour guaranteed base wage + weekly bonuses. Successful applicants average $15-20/hour. Closers can earn considerably more per hour, and will receive complimentary tickets. 20-29 hours/week, Monday-Friday 4-9pm or 5-9pm, and Sunday 4-8pm.

To apply, please do not send your resume to Village Theatre for these positions. Instead, leave a voicemail stating the reason for your interest, your qualifications, and a contact phone number. Please speak slowly when leaving your name and number. If I feel you may be a good fit, I will call you to discuss the position further. Call Chris (425) 392-1942 x146




Audience Services Representative - Issaquah

Reports to Box Office Manager and Assistant Box Office Manager

Job Summary:
As part of the Issaquah Village Theatre Box Office, the Audience Services Representative must have good communication skills with a positive, friendly, and outgoing personality. Must be prompt, reliable, and detail oriented. The position is hourly with an average of 20 hours a week. Flexibility in work times is a must, including days, nights and weekends.

Responsibilities:

  • Handle large volume of in-bounds sales, exchanges and inquires with the highest level of courtesy and professionalism.
  • Sell new and renewing subscriptions, single tickets, gift certificates, and memberships.
  • Provide helpful information for performances, pricing options, parking, directions, local restaurants and seating for patrons with disabilities.
  • Assist with patron relations and resolve complex patron inquiries and complaints by phone.
  • Maintain familiarity with subscription and single ticket marketing initiatives, patron loyalty program, donor benefits, Village Theatre events and website.
  • Provides concierge services before performances and during intermissions to warmly greet and engage patrons and get them excited about our productions, as well as provide normal Box Office services.
  • Cover Box Office duties at First Stage performances, both for KIDSTAGE and Village Original productions.
  • Attend all Main Stage productions preferably during the Friends and Family preview or opening week.
  • Guide patrons though their online interactions.
  • Keep up a professional appearance in dress and attitude, and have a general appreciation for and understanding of live theatre.

Skills & Qualifications:

  • Commitment to superior customer service with strong problem solving skills. Previous customer service experience preferred.
  • Must be self motivated, detail oriented and able to juggle several tasks while answering phone calls.
  • Ability to work independently and as part of a team in a small office
  • Ability to adjust priorities and assignments to meet patron and company needs
  • Comfortable and familiar with computers and most basic software, and capable of learning new ticketing and CRM systems quickly. Previous ticketing experience is helpful.
  • Ability to remain calm under pressure while maintaining a sense of humor
  • Pleasant and clear speaking voice both in person and over the phone, as well as clean and clear handwriting.

To Apply:
Please attach a resume and cover letter to an email addressed to boxoffice@villagetheatre.org with the subject line “Box Office Audience Services Representative position”. No phone calls or in person applications will be considered.





KIDSTAGE Music Directors, Everett

We are currently looking for Music Directors for our classes and camps.

KIDSTAGE camps encourage collaboration, teamwork and communication, respect for self and others, healthy and constructive behavior choices, as well as build self-esteem & confidence.

KIDSTAGE Music Directors work in a fun and professional environment helping students learn music, proper technique, and strengthening the vocal instrument. Strong piano skills are required.

Please send cover letter, resume, salary history, and references to:

Mauri Zingarelli
KIDSTAGE Interim Education Programs Manager
2710 Wetmore Avenue, Everett, WA 98201
or by email




Summer Arts Education Internship - Issaquah & Everett

Village Theatre KIDSTAGE seeks students 18 years of age and above for internships in our classrooms for summer 2017. KIDSTAGE Internship programs support the development of outstanding theatre professionals by providing a structured program of training, coursework, and extensive progressive in-class and hands-on learning experiences. Designed to prepare students for careers in theatre arts, internships translate the KIDSTAGE philosophy of “Skills for Theatre … Skills for Life” into classroom technique.

Internship programs are available in Issaquah and Everett Washington and include:

  • A customized learning plan
  • 20–40 hours per week spent in the classroom assisting an experienced theatre arts educator.
  • Strong and consistent mentorship by a theatre professional
  • A progressive learning experience that can potentially lead to paid positions
  • Teaching skills applicable to career opportunities
  • The promotion of positive values through art
  • Some internships include a stipend to reimburse expenses depending on schedule or program

To Apply:
Please complete the online application form




KIDSTAGE Instructors, Everett

We are looking for experienced instructors for future opportunities working in our classes and camps in our Everett location.

KIDSTAGE classes cover topics including musical theatre, dance, and theme and literature based for ages 4–20. KIDSTAGE encourages collaboration, teamwork and communication, respect for self and others, healthy and constructive behavior choices, as well as building self-esteem & confidence.

KIDSTAGE instructors work in a fun and professional environment helping students learn theatre skills and terminology. Instructors also encourage valuable life skills such as teamwork, creativity, collaboration, imagination, public speaking, problem solving, and responsibility.

Please send cover letter, resume, salary history, and references to:

Mauri Zingarelli
KIDSTAGE Interim Education Programs Manager
2710 Wetmore Avenue, Everett, WA 98201
or by email





Village Theatre

Issaquah
303 Front Street North
Issaquah, WA 98027

Everett
2710 Wetmore Avenue
Everett, WA 98201

Admin Office:
(425) 392-1942

Fax: (425) 391-3242


LOCATIONS

Everett Performing Arts Center
2710 Wetmore Avenue
Everett, WA 98201
Box Office: (425) 257-8600

Francis J. Gaudette Theatre
303 Front Street North
Issaquah, WA 98027
Box Office: (425) 392-2202

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Seattle website development. Swell Media Design